Shipping Policy

Last Updated: July 2026

At Decolistic, we are committed to delivering your carefully curated pieces safely and on time. Please read our shipping policy to understand how we handle deliveries across Pakistan.

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Areas We Serve

We currently deliver within Pakistan only. Our products are shipped from our studios in Karachi and Lahore, and we serve customers nationwide.

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Delivery Timeframes

Delivery times vary by product category due to the nature of our items:

Please note: Delivery timeframes begin once your order has been confirmed and dispatched. For furniture and large items, our team will coordinate a suitable delivery window with you directly.

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Shipping Costs

Shipping charges, if applicable, will be displayed at checkout based on your location and order. We occasionally offer free shipping promotions — keep an eye on our website and social channels for updates.

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Order Tracking

Once your order has been dispatched, you will receive a confirmation with tracking details via email or SMS. You can use this information to monitor your delivery status in real time.

For furniture and large items, a member of our team will be in touch to schedule and confirm your delivery.

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Delayed Deliveries

We take great care to ensure timely delivery; however, occasional delays may occur due to unforeseen circumstances such as weather, logistics disruptions, or high demand periods.

If your order has not arrived within the estimated timeframe, we encourage you to:

• Check your tracking information for the latest update
• Allow 1–2 additional working days beyond the estimated date
• Contact our team if the delay persists — we're here to help

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Contact Us

For any shipping-related queries, please don't hesitate to reach out to us:

• Email: info@icongroup.pk
• Phone/WhatsApp: +92-302-2400178
• Lahore Studio: MB-202, Sector J, Phase 6, DHA

Our team is available to assist you and ensure your Decolistic experience is seamless from purchase to delivery.